FOI Disclosure Log

Customer Request Details

27 July 2018

Under the Freedom of Information Act legislation, could you please provide me with financial information relating to the following services:

• costs of face to face interpreting services 
• costs of telephone interpreting services 
• costs of written translation services

I would appreciate it if you could provide us with the above information for the last 2 financial years, the current year and budget for next year?

I would also appreciate if you could please provide me with the following information:

1. The annual cost for each of the services 
2. Whether interpreting hourly fee is inclusive of travel or plus costs? 
3. How much is the cost per hour? 
4. Breakdown of the top 30 most popular languages used over these periods 
5. Details of your current provider(s) (company name, date contract 
was awarded) 
6. Spend per language service provider (LSP) 
7. When are your current language service contracts with your LSPs 
due to end?

8. Where do you advertise your face to face interpreting and translation contracts? 
9. Name, addresses and contact point(s) for your Procurement 
Department responsible for awarding Interpreting and Translation 
contracts.



East Herts Council Response

02 August 2018

I am writing to acknowledge your written request for information.

Your request is being considered and you will receive the information requested within the statutory timescale of 20 working days as defined by the Freedom of Information Act 2000, subject to the information not being exempt or containing reference to a third party.

The Act defines a number of exemptions, which may prevent release of the information you have requested.  There will be an assessment of your request and if any of the exemption categories apply then the information will not be released.  You will be informed if this is the case, including your rights of appeal.

If the information you request contains reference to a third party then they may be consulted prior to a decision being taken on whether or not to release the information to you.  You will be informed if this is the case.

There may be a fee payable for this information, this will be considered and you will be informed if any fees are payable.  In this event the fee must be paid before the information is processed and released.  The 20 working day time limit for the response is suspended until receipt of payment.

If you have any queries about the processing of your request then please do not hesitate to contact me.

It is important that you include the above FOI reference number on all correspondence related to this request.

Your personal details will be held within out Information Request case management system, and only used for the purposes of evaluating and processing your request.

While details of your information request may be published on the council website, your personal details will never be published or released to anyone outside the council unless it is required by the Information Commissioners Office.

Thank you for your request.

 



East Herts Council Response

06 August 2018

Thank you for your request for information, this has now been processed and the information that we hold is enclosed.

I would appreciate it if you could provide us with the above information for the last 2 financial years, the current year and budget for next year?

The annual cost for each of the services                                                                        2016-17 - £200 / 2-17-18 - £200 - we have them on retainer and will only pay for what we use

Whether interpreting hourly fee is inclusive of travel or plus costs?                          N/A we only use a telephone translation service

How much is the cost per hour?                                                                                       we haven’t used them in over 2 years - we pay to have an account should we need them

Breakdown of the top 30 most popular languages used over these periods            N/A we haven’t used the service
Details of your current provider(s) (company name, date contract 
was awarded)                                                                                                                      
Language Line 25th Floor, 40 Bank Street  Canary Wharf  London E14 5NR

 

Spend per language service provider (LSP)                                                                   N/A we haven’t used them

When are your current language service contracts with your LSPs 
due to end?                                                                                                                          
We don’t have a contract with them we just renew a retainer subscription every year

Where do you advertise your face to face interpreting and translation contracts?  No

Name, addresses and contact point(s) for your Procurement                                     [email protected]   - we have a shared procurement department that can be contacted at this email address
Department responsible for awarding Interpreting and Translation 
contracts.

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

 

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone 01625 545 700

https://ico.org.uk/

 

It is important that you include the above FOI reference number on all correspondence related to this request.

 

Thank you for your request.