FOI Disclosure Log

Customer Request Details

31 July 2018

The most likely source for accurate answers will be the Adult & Child Social Services teams, or, if you have a liaison team between health and care, they might be able to provide the answers.


We are seeking answers to the following, which we have split into three sections.

In respect of each answer will you please provide the e-mail contact information/job title for the relevant person within your organisation?



1                     Empowering staff working in care homes

  1. What plans do you have in place to assist staff in care homes so that they can access relevant health and care records and therefore be able to provide better care without needing to resort to hospital admissions?
  2. What are the current / proposed mechanisms for ensuring effective and efficient transfers of care between NHS and Social Services?
  3. What are the current plans for implementing these proposed mechanisms?

i.Have the required resources been agreed?


  1.                      Barriers to integration of health and social care records
    1. How do your staff currently access records from organisation outside of their employer?
    2. What are the current / proposed plans to address the current barriers to sharing records?

i.Have you a timeframe for going to market or producing an ITT?

  1. If so when?

3                     The new Child Health Information System

  1. At what stage are you currently in the implementation of this solution?
  2. If you have not already commenced, are you going to incorporate education systems into the overall record to achieve a comprehensive view of the child’s needs?

East Herts Council Response

03 August 2018

Freedom of Information Act –  Information Request –

Further to your Freedom of Information request regarding:health and social care

This is a function carried out by Hertfordshire County Council therefore your request should be sent to [email protected]

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane

Telephone 01625 545 700

It is important that you include the above FOI reference number on all correspondence related to this request.

I apologise that your request cannot be met and should you have any further queries or information needs in the future then please contact me.


It is important that you include the above FOI reference number on all correspondence related to this request.

Thank you for your request.