FOI Disclosure Log

Customer Request Details

16 November 2018

We are writing to you under the Freedom of Information Act 2000 to request the following information from Finance (Accounts Receivable/Payable) and IT (Information Technology):

1. Who provides the organisations BACS payments and Direct Debit collection software?

2. Please provide a list of your suppliers of the above software.

3. How you came to the decision to choose these companies?

4. Are these solution(s) hosted on premise or cloud hosted?

5. Please provide expenditure on computer software used for Bacs payment processing and Direct Debit collection. For financial years 2015/2016 and 2017/2018.

6. When does your current contract(s) with BACS payment and Direct Debit collection software expire?

7. Will this service(s) be tendered and if so where?

8. What is the total value of your current BACS payment and Direct Debit collection software contract(s), including ongoing software annual maintenance value and over what period?

9. With whom does the organisation hold its primary bank account?

10. Does the organisation, acting as a Bureau, provide Bacs processing on behalf on any other organisation?

11. What payments types does the organisation use? (e.g. Bacs Direct Credit), BACS Direct Debit, Faster Payments, etc.).

12. Who is the person responsible for BACS processing and Direct Debit collection software? - Name - Position - Telephone Number - Email



East Herts Council Response

19 November 2018

Freedom of Information Act –  Information Request –

Further to your Freedom of Information request regarding: Information Technology

This is a function carried out by Stevenage Borough Council as part of a shared services agreement therefore your request should be sent to [email protected]

 

However we are able to respond to Q9 and Q10 which do not relate to IT

 

9. With whom does the organisation hold its primary bank account? Nat West

10. Does the organisation, acting as a Bureau, provide Bacs processing on behalf on any other organisation? No

 

 Further contact details are: https://eforms.stevenage.gov.uk/ufs/ufsmain?formid=FREEDOM_OF_INFO_REQUEST

Or in writing to:

Legal Services
Stevenage Borough Council,
Daneshill House
Danestrete
Stevenage
Herts
SG1 1HN

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire

Telephone 0303 123 1113 

https://ico.org.uk/

It is important that you include the above FOI reference number on all correspondence related to this request.

I apologise that your request cannot be met and should you have any further queries or information needs in the future then please contact me.

 

It is important that you include the above FOI reference number on all correspondence related to this request.

Thank you for your request.