FOI Disclosure Log

Customer Request Details

27 November 2019

I have recently purchased a house in   Norfolk Way and am having serious noise issues with my neighbours. I would therefore like to know if any noise or similar complaints have been raised by previous occupants or neighbours in the past. I would also like to know the owner of the property, whether it is privately owned, rented or local authority housing.

East Herts Council Response

28 November 2019

I am writing to acknowledge your written request for information.

Your request is being considered and you will receive the information requested within the statutory timescale of 20 working days as defined by the Environmental Information Regulations, subject to the information not being exempt or containing reference to a third party.

The Act defines a number of exemptions, which may prevent release of the information you have requested.  There will be an assessment of your request and if any of the exemption categories apply then the information will not be released.  You will be informed if this is the case, including your rights of appeal.

If the information you request contains reference to a third party then they may be consulted prior to a decision being taken on whether or not to release the information to you.  You will be informed if this is the case.

There may be a fee payable for this information, this will be considered and you will be informed if any fees are payable.  In this event the fee must be paid before the information is processed and released.  The 20 working day time limit for the response is suspended until receipt of payment.

If you have any queries about the processing of your request then please do not hesitate to contact me.

It is important that you include the above FOI reference number on all correspondence related to this request.

Your personal details will be held within out Information Request case management system, and only used for the purposes of evaluating and processing your request.

While details of your information request may be published on the council website, your personal details will never be published or released to anyone outside the council unless it is required by the Information Commissioners Office.

Thank you for your request.

East Herts Council Response

02 December 2019

Thank you for your request for information, this has now been processed and the information that we hold is enclosed.

We are unable to confirm or deny that there have been any complaints relating to a specific address in Norfolk way as to do so would identify an individual and is covered by regulation 13 of the Environmental Information Regulations 

We can supply more broadly noise complaints for Norfolk Way these are complaints that have been made but not necessarily upheld

  1. 05/2006 - Barking dog 
  2. 07/2008 - Noise from moped
  3. 01/2009 - Noise from children playing
  4. 07/2010 - Barking dog 
  5. 10/2011 - Noise from builders
  6. 01/2012 - Domestic noise
  7. 04/2012 - Noise from builders
  8. 07/2012 - Domestic noise
  9. 02/2013 - Loud music
  10. 03/2015 - Barking dog
  11. 01/2016 - Domestic Noise
  12. 04/2016 - Loud music
  13. 03/2017 - Domestic noise
  14. 08/2018 - Domestic noise

We do not record the tenure of the property. We are also not able to release the name(s) of occupants of a property as this would violate data subject rights under the Data Protection act of 2018.

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.


Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane

Telephone 0303 123 1113


It is important that you include the above FOI reference number on all correspondence related to this request.


Thank you for your request.