FOI Disclosure Log
Customer Request Details
08 June 2020
I wanted to find out more information about your organisations Digital Platform. Please see below a list of questions that hopefully you can help me with
I wanted to find out more information about your organisations Digital Platform. Please see below a list of questions that hopefully you can help me with
Chatbots
• Do you have any plans to deliver Citizen facing AI chatbot functionality?
If so, when would you want this to be available?
Who is the head of Customer Services or Citizen engagement or equivalent?
Who is the CIO or Head of IT?
• Do you have any plans to deliver Employee facing AI chatbot functionality?
If so, when would you want this to be available?
Who would be responsible for that?
Virtual Appointments
Are you planning on Standardising virtual appointments for all departments, e.g. housing, planning etc?
If so, when would you want this to be available?
Who would be responsible for that?
East Herts Council Response
08 June 2020
Freedom of Information Act – Information Request –
Our heads of service can be viewed here:https://www.eastherts.gov.uk/about-east-herts-0/organisation-structure-chart
Further to your Freedom of Information request regarding: Information Technology
This is a function carried out by Stevenage Borough Council as part of a shared services agreement therefore your request should be sent to [email protected]
Further contact details are: https://eforms.stevenage.gov.uk/ufs/ufsmain?formid=FREEDOM_OF_INFO_REQUEST
Or in writing to:
Legal Services
Stevenage Borough Council,
Daneshill House
Danestrete
Stevenage
Herts
SG1 1HN
If you have any queries or complaint about the processing of your request please do not hesitate to contact me.
Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:
Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
Telephone 0303 123 1113
https://ico.org.uk/
It is important that you include the above FOI reference number on all correspondence related to this request.
I apologise that your request cannot be met and should you have any further queries or information needs in the future then please contact me.
It is important that you include the above FOI reference number on all correspondence related to this request.
Thank you for your request.