FOI Disclosure Log

Customer Request Details

14 October 2020

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Under the Freedom of Information Act 2000, I would like to request the following information:

 

• The number of complaints you have received about council tax, for each calendar year since 2015.
• Any assessment you have made of staff hours spent processing these requests in each calendar year.

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East Herts Council Response

10 November 2020

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Thank you for your request for information, this has now been processed and the information that we hold is enclosed.

• The number of complaints you have received about council tax, for each calendar year since 2015.

2015 10 complaints

2016 5 complaints

2017 23 complaints

2018 10 complaints

2019 19 complaints

2020 15 complaints

 

It should be noted that prior to 2020 complaints were not recorded in one place and these figures represent the data imported into the new central complaints database and may not reflect the accurate numbers

• Any assessment you have made of staff hours spent processing these requests in each calendar year.
•  
•  
• At this point there has been no formal assessment of the time spent handling complaints

 

 

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

 

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone 0303 123 1113

https://ico.org.uk/

 

It is important that you include the above FOI reference number on all correspondence related to this request.

 

Thank you for your request.

 

 

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