FOI Disclosure Log

Customer Request Details

08 January 2021

1) Who is the the person responsible for council tax, business rates and parking collections and more specifically the enforcement of debts relating to these

2) Can you provide email and telephone contact details for the above person?

3) Do you have formal contracts with service level agreements for the enforcement of these debts?

4) If so, what are expiry dates for the contracts above?



East Herts Council Response

22 January 2021

Thank you for your request for information, this has now been processed and the information that we hold is enclosed.

1) Who is the the person responsible for council tax, business rates and parking collections and more specifically the enforcement of debts relating to these

We do not release details of staff below head of service level relevant heads of service are

Council tax and business rates

Su Tarran [email protected] 01279655261

Operations (which oversees parking)

Jess Khanom [email protected] 01279655261

 

2) Can you provide email and telephone contact details for the above person? See above

3) Do you have formal contracts with service level agreements for the enforcement of these debts?

SLA with CDER (formally phoenix) for parking

SLA with CDER, Swift Credit Service and Equita for council tax and business rates currently under review for a county wide option

4) If so, what are expiry dates for the contracts above? No expiry dates for parking SLA

Answer For Revenues and Benefits – we have SLA and reviews are due

  1. One in April 2023
  2. One in November 2021
  3. One currently being signed off so Jan 2022 approx

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

 

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone 0303 123 1113

https://ico.org.uk/

 

It is important that you include the above FOI reference number on all correspondence related to this request.

 

Thank you for your request.