FOI Disclosure Log
Customer Request Details
18 January 2021
Q1. Please specify the number of cases issued to the in-house enforcement team (where certificated enforcement agents are directly employed by the council) and the number of cases issued to external enforcement teams for the past 2 years and year to date:
Debt Type
In-House Caseload 2018/2019
External EA Caseload 2018/2019
In-House Caseload 2019/2020
External EA Caseload 2019/2020
In-House Caseload 2020/2021
External EA Caseload 2020/2021
Council Tax
Business Rates (NNDR)
Parking Fines/ Charge Penalty Notices
Commercial Rent Arrears (CRAR)
Sundry Debts
Q2. If applicable, please specify what system the local authority uses to administer in-house enforcement?
System Name
Yes/No ?
Enforcer by Whyte & Co
Lateral/ Click Debt
Onestep/ CivicaCollect
Other eg. Excel Spreadsheet/ Access (Please specify)
Q3 Does the council consolidate data from across its different services to manage debt centrally i.e Operate a Single View of Debt function? If so, which system is used for administering this?
System Name
Departments Involved
Q4. Please specify any external enforcement agents contract end dates for the below debt types:
Debt Type
Contract End Date
Council Tax
Business Rates (NNDR)
Parking Fines/ Charge Penalty Notices
Commercial Rent Arrears (CRAR)
Sundry Debts
Q5. The name and job title of the senior officer/ manager (outside of procurement) responsible for internal and external enforcement agents?
Debt Type
Senior Officers Name
Job Title
Contact Phone Number
Contact Email Address
Council Tax
Business Rates (NNDR)
Parking Fines/ Charge Penalty Notices
Commercial Rent Arrears (CRAR)
Sundry Debts
East Herts Council Response
12 February 2021
Thank you for your request for information, this has now been processed and the information that we hold is enclosed.
Please find our response below. Note that we do not release names or individual contact details of members of staff below head of service level. Where possible a generic email address has been provided
Q1. Please specify the number of cases issued to the in-house enforcement team (where certificated enforcement agents are directly employed by the council) and the number of cases issued to external enforcement teams for the past 2 years and year to date:
Debt Type
In-House Caseload 2018/2019
External EA Caseload 2018/2019
In-House Caseload 2019/2020
External EA Caseload 2019/2020
In-House Caseload 2020/2021
External EA Caseload 2020/2021
Council Tax
All warrants are enforced by external EA
East Herts 5690
All warrants are enforced by external EA
East Herts 11882
All warrants are enforced by external EA
East Herts
694
Business Rates (NNDR)
All warrants are enforced by external EA
East Herts 90
All warrants are enforced by external EA
East Herts 142
All warrants are enforced by external EA
East Herts
6
Parking Fines/ Charge Penalty Notices
All warrants are enforced by external EA
1368
All warrants are enforced by external EA
762
All warrants are enforced by external EA
0
Commercial Rent Arrears (CRAR)
No activity in this period
No activity in this period
No activity in this period
No activity in this period
No activity in this period
No activity in this period
Sundry Debts
No activity in this period
No activity in this period
No activity in this period
No activity in this period
No activity in this period
No activity in this period
- Q2. If applicable, please specify what system the local authority uses to administer in-house enforcement?
System Name
Yes/No ?
Enforcer by Whyte & Co
N/A for parking
N/A for Council Tax
and N/A for Business Rates
N/A commercial Rents
N/A for sundry debts
Lateral/ Click Debt
Onestep/ CivicaCollect
Other eg. Excel Spreadsheet/ Access (Please specify)
- Q3 Does the council consolidate data from across its different services to manage debt centrally i.e Operate a Single View of Debt function? If so, which system is used for administering this?
System Name
Departments Involved
N/A for parking
N/A for Council Tax
and N/A for Business Rates
N/A for commercial rents
N/A for sundry debts
- Q4. Please specify any external enforcement agents contract end dates for the below debt types:
Debt Type
Contract End Date
Council Tax
3 SLA’s no contract end. Reviewed annually / or 3 yearly
- One in April 2023
- One in November 2021
- One currently being signed off so Jan 2022 approx
Business Rates (NNDR)
3 SLA’s no contract end. Reviewed annually / or 3 yearly
- One in April 2023
- One in November 2021
- One currently being signed off so Jan 2022 approx
Parking Fines/ Charge Penalty Notices
SLA no contract end. Reviewed annually
Commercial Rent Arrears (CRAR)
N/A
Sundry Debts
N/A
- Q5. The name and job title of the senior officer/ manager (outside of procurement) responsible for internal and external enforcement agents?
Debt Type
Senior Officers Name
Job Title
Contact Phone Number
Contact Email Address
Council Tax
Su Tarran
Head of Revenues & Benefits
Shared Service
01279 655261
Business Rates (NNDR)
Su Tarran
Head of Revenues & Benefits
Shared Service
01279 655261
Business.Rates @hertspartnership-ala.gov.uk
Parking Fines/ Charge Penalty Notices
Parking manager
Interim Parking Manager
01279 655261
Commercial Rent Arrears (CRAR)
Head of Property
Head of Property
01279 655261
No generic address available
Sundry Debts
Finance business partner
Finance business partner
01279655261
No generic address available
If you have any queries or complaint about the processing of your request please do not hesitate to contact me.
Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:
Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone 0303 123 1113
https://ico.org.uk/
It is important that you include the above FOI reference number on all correspondence related to this request.
Thank you for your request.