FOI Disclosure Log

Customer Request Details

18 January 2021

Q1. Please specify the number of cases issued to the in-house enforcement team (where certificated enforcement agents are directly employed by the council) and the number of cases issued to external enforcement teams for the past 2 years and year to date:


 

Debt Type

In-House Caseload 2018/2019

External EA Caseload 2018/2019

In-House Caseload 2019/2020

External EA Caseload 2019/2020

In-House Caseload 2020/2021

External EA Caseload 2020/2021

Council Tax


 


 


 


 


 


 

Business Rates (NNDR)


 


 


 


 


 


 

Parking Fines/ Charge Penalty Notices


 


 


 


 


 


 

Commercial Rent Arrears (CRAR)


 


 


 


 


 


 

Sundry Debts


 


 


 


 


 


 


 

Q2.  If applicable, please specify what system the local authority uses to administer in-house enforcement?

System Name 

Yes/No ?

Enforcer by Whyte & Co


 

Lateral/ Click Debt


 

Onestep/ CivicaCollect


 

Other eg. Excel Spreadsheet/ Access (Please specify)


 


 

Q3 Does the council consolidate data from across its different services to manage debt centrally i.e Operate a Single View of Debt function? If so, which system is used for administering this?


 

System Name 

Departments Involved


 


 


 

Q4. Please specify any external enforcement agents contract end dates for the below debt types:

Debt Type

Contract End Date

Council Tax


 

Business Rates (NNDR)


 

Parking Fines/ Charge Penalty Notices


 

Commercial Rent Arrears (CRAR)


 

Sundry Debts


 


 

Q5. The name and job title of the senior officer/ manager (outside of procurement) responsible for internal and external enforcement agents?

Debt Type

Senior Officers Name

Job Title

Contact Phone Number

Contact Email Address

Council Tax


 


 


 


 

Business Rates (NNDR)


 


 


 


 

Parking Fines/ Charge Penalty Notices


 


 


 


 

Commercial Rent Arrears (CRAR)


 


 


 


 

Sundry Debts


 


 


 


 

 



East Herts Council Response

12 February 2021

Thank you for your request for information, this has now been processed and the information that we hold is enclosed.

Please find our response below. Note that we do not release names or individual contact details of members of staff below head of service level. Where possible a generic email address has been provided

Q1. Please specify the number of cases issued to the in-house enforcement team (where certificated enforcement agents are directly employed by the council) and the number of cases issued to external enforcement teams for the past 2 years and year to date:

 

Debt Type

In-House Caseload 2018/2019

External EA Caseload 2018/2019

In-House Caseload 2019/2020

External EA Caseload 2019/2020

In-House Caseload 2020/2021

External EA Caseload 2020/2021

Council Tax


All warrants are enforced by external EA
 

East Herts 5690  
 


 All warrants are enforced by external EA
 

East Herts  11882
 

All warrants are enforced by external EA

 

East Herts  
694

Business Rates (NNDR)

All warrants are enforced by external EA
 

East Herts  90
 


 All warrants are enforced by external EA
 

East Herts 142
 


 All warrants are enforced by external EA
 

East Herts

6

Parking Fines/ Charge Penalty Notices

All warrants are enforced by external EA
 

1368
 

All warrants are enforced by external EA

762
 

All warrants are enforced by external EA
 

0
 

Commercial Rent Arrears (CRAR)

No activity in this period
 


No activity in this period


No activity in this period


No activity in this period


No activity in this period


No activity in this period

Sundry Debts


 No activity in this period
 


 No activity in this period
 


 No activity in this period
 


 No activity in this period
 


 No activity in this period
 

 No activity in this period
 


  •  
  • Q2.  If applicable, please specify what system the local authority uses to administer in-house enforcement?

System Name 

Yes/No ?

Enforcer by Whyte & Co


N/A for parking

N/A for Council Tax

and N/A for Business Rates

N/A commercial Rents

N/A for sundry debts

Lateral/ Click Debt


 

Onestep/ CivicaCollect


 

Other eg. Excel Spreadsheet/ Access (Please specify)


 


  •  
  • Q3 Does the council consolidate data from across its different services to manage debt centrally i.e Operate a Single View of Debt function? If so, which system is used for administering this?

  •  

System Name 

Departments Involved

N/A for parking

N/A for Council Tax

and N/A for Business Rates 

N/A for commercial rents

N/A for sundry debts


 


  •  
  • Q4. Please specify any external enforcement agents contract end dates for the below debt types:

Debt Type

Contract End Date

Council Tax

3 SLA’s no contract end. Reviewed annually / or 3 yearly

  1. One in April 2023
  2. One in November 2021
  3. One currently being signed off so Jan 2022 approx


 

Business Rates (NNDR)

3 SLA’s no contract end. Reviewed annually / or 3 yearly

  1. One in April 2023
  2. One in November 2021
  3.  One currently being signed off so Jan 2022 approx

Parking Fines/ Charge Penalty Notices

SLA no contract end. Reviewed annually
 

Commercial Rent Arrears (CRAR)

N/A
 

Sundry Debts

N/A
 


  •  
  • Q5. The name and job title of the senior officer/ manager (outside of procurement) responsible for internal and external enforcement agents?

Debt Type

Senior Officers Name

Job Title

Contact Phone Number

Contact Email Address

Council Tax

Su Tarran
 

Head of Revenues & Benefits
Shared Service  
 


 01279 655261

[email protected]
 

Business Rates (NNDR)

Su Tarran
 

Head of Revenues & Benefits
Shared Service  
 


 01279 655261

Business.Rates @hertspartnership-ala.gov.uk
 

Parking Fines/ Charge Penalty Notices

Parking manager


Interim Parking Manager


01279 655261


[email protected]

Commercial Rent Arrears (CRAR)

Head of Property
 

Head of Property
 

01279 655261
 

No generic address available
 

Sundry Debts

Finance business partner
 

Finance business partner

01279655261
 


 No generic address available
 

 

 

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

 

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone 0303 123 1113

https://ico.org.uk/

 

It is important that you include the above FOI reference number on all correspondence related to this request.

 

Thank you for your request.