FOI Disclosure Log

Customer Request Details

20 January 2021

I am sending this request under the Freedom of Information Act to ask for the following information:


  1. Please can you disclose how many requests for financial support from the Test and Trace Support Payment Scheme were received by your council from the start of the scheme on 28 September 2020 to 15 January 2021?


  1. Please can you disclose how much money has been given out by the council in Test and Trace Support payments in total between 28 September 2020 and 15 January 2021.


  1. Please can you also tell me how many of the requests identified in answer to Q1 were:
    1. Accepted
    2. Refused
    3. Other outcome – please specify


  1. If possible within the cost limit, please provide figures for the reasons why requests were refused.

East Herts Council Response

03 February 2021

Thank you for your request for information, this has now been processed and the information that we hold is enclosed.

Q1465 Q2£32,000.00 Q3  a)101Accepted/Paidb)220Refused/Defective c)141Pending decision  3Withdrew Application Q4   Self Isolation start date before beginning of the scheme 5 Failed to Return Evidence 56 Exceeds Application Time Limit 8 Invalid/No NHS ID No 23 NINO - Not Supplied 2 No Income Declared 3 No loss of Earnings 13 Not resident in LA District 11 Student (Discretionary Scheme) 2 Claim name/address not verified 1 Capital Exceeds (Discretionary Scheme) 1 Income Exceeds  Threshold(Discretionary Scheme) 66 Income below Threshold(Discretionary Scheme) 2 No Financial hardship proven (Discretionary Scheme) 13 No property related costs (Discretionary Scheme) 13 Claimed twice for same period 1 

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.


Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane

Telephone 0303 123 1113


It is important that you include the above FOI reference number on all correspondence related to this request.


Thank you for your request.