FOI Disclosure Log

Customer Request Details

04 February 2021

Where the council is responsible for On-Street and Off-Street pay and display car parking (excluding Off-Street pay-on-foot and pay-on-exit car parks, permits, season tickets, PCN and other income);

 

 

 

For the period 01/04/2018 to 31/03/2019, please could you tell me:

 

 

 

* The total number of pay and display parking tickets or transactions sold (all payment methods)

 

 

 

* The total pay and display income (Cash, Credit/Debit card, Mobile App)

 

 

 

* Total number of pay and display parking tickets or transactions sold via a Mobile App parking payment provider

 

 

 

* Total pay and display income processed via a Mobile App parking payment provider

 

 

 

Finally, in relation to the Council’s current Mobile App parking payment provider, could you tell me:

 

 

 

* What is the contract expiry date for your Mobile App parking payment provider, including any extension periods?

 

 

 

* What is the current notice period required in order for the Council to exit this contract?

 

 

 

* What is the current contract value, annualised over the period 01/04/2018 – 31/03/2019?

 

 



East Herts Council Response

05 February 2021

Thank you for your request for information, this has now been processed and the information that we hold is enclosed.

Where the council is responsible for On-Street and Off-Street pay and display car parking (excluding Off-Street pay-on-foot and pay-on-exit car parks, permits, season tickets, PCN and other income);

East Herts only offer P&D in off-street car parks details of which can be found at https://www.eastherts.gov.uk/highways-parking/details-our-car-parks

 

For the period 01/04/2018 to 31/03/2019, please could you tell me:

 

* The total number of pay and display parking tickets or transactions sold (all payment methods)

2,366,346 

 

* The total pay and display income (Cash, Credit/Debit card, Mobile App)

 £3,378,795

 

* Total number of pay and display parking tickets or transactions sold via a Mobile App parking payment provider

 

Mobile parking provider changed from RingGo to PaybyPhone 17/1/2019 and do not have figures for previous provider.

Mobile App parking figures from 18/1/19 to 31/3/19 33,694

 

* Total pay and display income processed via a Mobile App parking payment provider

 

Mobile parking provider changed from RingGo to PaybyPhone 17/1/2019 and do not have figures for previous provider.

Mobile App parking income from 18/1/19 to 31/3/19 £101,333.50

 

 

Finally, in relation to the Council’s current Mobile App parking payment provider, could you tell me:

 

* What is the contract expiry date for your Mobile App parking payment provider, including any extension periods?

17/1/2024 + possible 2 year extension 

  

* What is the current notice period required in order for the Council to exit this contract?

Contract is tied in with enforcement contract who have made the agreement

  

* What is the current contract value, annualised over the period 01/04/2018 – 31/03/2019?

Contract agreement made between three different councils at total of £1040 per month for first 52,000 transactions and 0.02p for every transaction above this amount.

 

 

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

 

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone 0303 123 1113

https://ico.org.uk/

 

It is important that you include the above FOI reference number on all correspondence related to this request.

 

Thank you for your request.