FOI Disclosure Log

Customer Request Details

10 February 2021

I would be grateful if you would supply the following information about the council’s Technology Enabled Care Service (to include Telecare and Community Alarm Services):



1.            Do you offer a Telecare/Assistive Technology/Technology Enabled Care to your residents?


2.            If so, what is its name and who provides the current Service?


3.            If not, how is this provided in your area?


4.            If provided, please indicate which elements of the following are provided.


a.            Equipment


b.            Assessments


c.             Installation


d.            Monitoring


e.            Mobile Response


5.            Please indicate of these elements, which ones are provided either In-House or whether they are Outsourced.


6.            If they are provided In-House, please indicate which Council Function has responsibility for the elements of the service.


7.            If they are provided through outsourcing, please indicate which provider companies supply the different elements.


8.            If these elements (or the whole service) are outsourced, can you tell us the start date of the contract and what the expected end date is? Upon expiry of the contracts, do you intend to go out to tender?


9.            If the services are In-House, are there any plans to review existing arrangements and if so when is this likely to take place?


10.          For the outsourced services are you able to indicate an annual cost of the service?


11.          How many registered users do you have for these services?


12.          If you provide a mobile response service, can you please indicate on average, per annum, how many people receive this service and how many call outs there are?


13.          Do you charge for any element of the service – if so which elements? And can you please provide your charges.


14.          Have you made the transfer from analogue to digital in your services? And if not, what are the plans for doing this by 2025?


15.          Do you have a lead for TECS in the council and if so, could you provide a contact email for the individual please?


16.          Do you have a lead commissioner in the council for these services and if so, could you provide a contact email for the individual please? 


17.          Is your council reviewing telecare services/assistive technology at the moment? If so, what is the contact name of the person who is leading this review and what is the reason for reviewing these services?


18.          If In-House, do you procure your TECS equipment through a procurement framework and if so please give details of which ones?


19.          What ‘self-serve’, privately funded options are there for your TECS services?


20.          Do you have a link to a traditional community equipment service for these services, and if so which service?

East Herts Council Response

11 February 2021

Freedom of Information Act –  Information Request –

Further to your Freedom of Information request regarding:Health and social care

This is a function carried out by Hertfordshire County Council therefore your request should be sent to [email protected]

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane

Telephone 0303 123 1113

It is important that you include the above FOI reference number on all correspondence related to this request.

I apologise that your request cannot be met and should you have any further queries or information needs in the future then please contact me.


It is important that you include the above FOI reference number on all correspondence related to this request.

Thank you for your request.