FOI Disclosure Log

Customer Request Details

29 March 2021

  1. Do you outsource On Street Parking Services? If yes please list all the services.
  2. Do you outsource Off Street Parking Services? If yes please list all the services.
  3. Do you outsource back office Penalty Charge Notice Processing?
  4. Do you outsource back office Penalty Charge Notice representations and appeal processing?
  5. If yes to any of the above questions please can you advise -         
    1. Who are your current out sourced provider(s) and for which services?
    2. Length of the outsourced enforcement contracts?
    3. Contract renewal dates?
  6. Please provide the name and email address of the person or persons responsible for all enforcement contracts?

 



East Herts Council Response

23 April 2021

Thank you for your request for information, this has now been processed and the information that we hold is enclosed.

  1. Do you outsource On Street Parking Services? Yes - parking enforcement
  2. Do you outsource Off Street Parking Services? Yes - parking enforcement, Cash Collection.
  3. Do you outsource back office Penalty Charge Notice Processing? No
  4. Do you outsource back office Penalty Charge Notice representations and appeal processing? No
  5. If yes to any of the above questions please can you advise -         
  6. Who are your current out sourced provider(s) and for which services? APCOA
  7. Length of the outsourced enforcement contracts? 5 years +1 +1 extension
  8. Contract renewal dates? 17th January 2024 will be end of 5 years
  9. Please provide the name and email address of the person or persons responsible for all enforcement contracts? We do not release contact details for members of staff below head of service level. The parking service can be contacted at [email protected]

it should be noted that Eastherts do not respond to unsolicited offers of goods or services

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

 

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone 0303 123 1113

https://ico.org.uk/

 

It is important that you include the above FOI reference number on all correspondence related to this request.

 

Thank you for your request.