FOI Disclosure Log

Customer Request Details

07 April 2021

1. The following details of complaints made by residential tenants of properties owned and leased by the council (properties known as "council houses") for the years 2017 - 2021 (as up to date as possible for 2021) in relation to structural issues, maintenance issues and environmental issues (see definitions below for guidance).

- The date the complaint was made.

- The description of the complaint or issue. ie "Mould" or "Broken Fridge"

- The outcome of the complaint (ie "Solved", "Pending" or "Not Resolved").

- The date the outcome was reached/finalised.

- If a complaint was resolved, please provide a brief description of how ie "Fridge Replaced".

- If a complaint is "pending". please provide a brief description as to why ie "Parts on order"

 

Definitions:

"Structural Issues" encompasses such cases as: 

- Repairs being required on doors, carpets, fittings, windows, locks etc.

- Replacements being required on doors, carpets, fittings, windows, locks etc.

- A ceiling or wall partially or fully collapsing.

- A ceiling or wall in need of repair or maintance. 

 

"Maintenance Issues" encompasses such cases as:

- Issues with the central heating or other heating systems within a property

- Issues with the electrics, plumbing or gas systems within a property.

- Repairs being required to the electrics, plumbing or gas systems within a property.

- Repairs to any white-goods and kitchen appliances provided by the council within the property ie fridge and oven.

 

"Environmental Issues" encompasses such cases as: 

- The presence of different kinds of mould within a property.

- The presence of damp within in a property.

- The presence of other types of biological matter that would not typically be found in a property. For example: plants growing within walls, moss forming or mushrooms spawning.

- The presence of insects and animals within in a property such as ants, cockroaches or rats.

- The presence of asbestos within a property.

 



East Herts Council Response

30 April 2021

Thank you for your request for information, this has now been processed and the information that we hold is enclosed.

Not Applicable - East Herts Council does not own or manage any council housing having sold its housing stock under a LSVT in 2002.

 

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

 

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone 0303 123 1113

https://ico.org.uk/

 

It is important that you include the above FOI reference number on all correspondence related to this request.

 

Thank you for your request.