FOI Disclosure Log

Customer Request Details

28 June 2021

I am writing to you under the Freedom of Information Act to request the following information:

  1. I would like you to confirm what repairs to council housing the council would define as falling into “urgent” and “emergency” categories. If you have a document or list outlining what kind of repairs fall into these two categories, I would like you to provide me with a copy.
  • If the council does not have its own definitions for “urgent” and “emergency” repairs, I would appreciate you outlining how the council decides what constitutes an “emergency” or “urgent” repair. 
  • Alternatively, if the council uses other definitions for repairs of varying urgency, I would appreciate you providing me with details of these. 


  1. For both the “urgent” and “emergency” repair categories, I would like you to provide me with the council’s target time window (in days, or where shorter, in hours) for delivering the repair. 


I would like the data returned in a spreadsheet format preferably, but if this is not possible a word document is fine.


East Herts Council Response

28 June 2021

Thank you for your request for information, this has now been processed and the information that we hold is enclosed.

The council has no housing stock so we do not hold data in relation to your questions

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

For re-use of information and conditions on the use of personal data  please see

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane

Telephone 0303 123 1113


It is important that you include the above FOI reference number on all correspondence related to this request.


Thank you for your request.




28 June 2021


I am away on annual leave until Tuesday 6th July and will not be
accessing my emails during this time. I will get back to you as
quickly as I can when I return. Many thanks!



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