FOI Disclosure Log

Customer Request Details

02 July 2021

I was keen to find out who would oversee the call handling infrastructure for the council as I"m keen to discuss our services which I believe you would benefit from.

 

Totally247 are a 24 hour, 365 days a year contact centre offering everything from reception services, customer support, quotations, emergency job bookings etc

 

Are you able to either advisadvise who I need to speak to or pass on my details to speak with them further?



East Herts Council Response

05 July 2021

Freedom of Information Act –  Information Request –

Further to your Freedom of Information request regarding: Information Technology and telephony

This is a function carried out by Stevenage Borough Council as part of a shared services agreement therefore your request should be sent to [email protected]

 Further contact details are: https://eforms.stevenage.gov.uk/ufs/ufsmain?formid=FREEDOM_OF_INFO_REQUEST

Or in writing to:

Legal Services
Stevenage Borough Council,
*****eshill House
*****estrete
Stevenage
Herts
SG1 1HN

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire

Telephone 0303 123 1113 

https://ico.org.uk/

It is important that you include the above FOI reference number on all correspondence related to this request.

I apologise that your request cannot be met and should you have any further queries or information needs in the future then please contact me.

 

It is important that you include the above FOI reference number on all correspondence related to this request.

Thank you for your request.