FOI Disclosure Log

Customer Request Details

13 July 2021

I am writing with a Freedom of Information Request for the following:

1. Does the Council have an IT department?
2. Does the IT department manage the servicedesk(s) – if not, which department is responsible?
3. Who specifically manages the helpdesk/servicedesk? (Contact name, details)?
4. What IT helpdesk tool(s) is/are in use at the council (eg. SpiceWorks, Freshdesk, etc) if not, how is your IT managed?
5. What is the p***** per annum of said helpdesk tool(s)?
6. What is the annual budget available for helpdesk tool(s)?
7. What are the requirements of the IT team; or, what the tool(s) is/are used for?
8. What are the redeeming qualities of the tool(s) (and negative qualities)?
9. What is the start date, length and review date of the contract with the helpdesk tool(s)?
10. How many operators currently use the ITSM tool?
11. How many end users currently use the ITSM tool?



East Herts Council Response

14 July 2021

Freedom of Information Act –  Information Request –

Further to your Freedom of Information request regarding: Information Technology

This is a function carried out by Stevenage Borough Council as part of a shared services agreement therefore your request should be sent to [email protected]

 Further contact details are: https://eforms.stevenage.gov.uk/ufs/ufsmain?formid=FREEDOM_OF_INFO_REQUEST

Or in writing to:

Legal Services
Stevenage Borough Council,
Daneshill House
Danestrete
Stevenage
Herts
SG1 1HN

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire

Telephone 0303 123 1113 

https://ico.org.uk/

It is important that you include the above FOI reference number on all correspondence related to this request.

I apologise that your request cannot be met and should you have any further queries or information needs in the future then please contact me.

 

It is important that you include the above FOI reference number on all correspondence related to this request.

Thank you for your request.