FOI Disclosure Log

Customer Request Details

09 August 2021

I am writing to politely request the following information under the terms of the Freedom of Information Act 2000 (FOIA):

 How many times have you issues a council wide communication about delays to refuse collection services as a result of a shortage of drivers in each month of the last two years? 

East Herts Council Response

06 September 2021

Thank you for your request for information, this has now been processed and the information that we hold is enclosed.

We do not record the reasons for communicating delays in collections. Normally a delay or disruption to collections is reported via our social media channels or on the front page of our website.

As some of these methods will not leave sonthing that can later be referenced it is not possible to provide a figure .

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

For re-use of information and conditions on the use of personal data  please see

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane

Telephone 0303 123 1113


It is important that you include the above FOI reference number on all correspondence related to this request.


Thank you for your request.