FOI Disclosure Log

Customer Request Details

21 September 2021

The total number of people who are (knowingly to the council) overpaying on their council tax and the total monetary figure of these unclaimed amounts between January 2016 and January 2021


Please provide the information in the form of a spreadsheet or simple table categorised by the reason for overpayment – split by year between January 2016 and January 2021 and the total number of people plus the total monetary figure per category. The categorisations for the reasons for overpayment are listed:


  • Overpayment due to Exemptions/Discounts
  • Overpayment due to Band Changes
  • Overpayment due to Leaving the Borough
  • Overpayment due to Other Reasons


East Herts Council Response

18 October 2021

Thank you for your request for information, this has now been processed and the information that we hold is enclosed.


  • To provide info and breakdown of the reasons because info not held that way it would take more than the time limits imposed by FOI
  • We can provide the latest list of the total amount in £ and number of accounts in credit at the current time and the earliest we can go back is February  2021.
  • We cant provide the number of people as some accounts will have more than 1 person associated with the account and to do so would take more than the time limits imposed by FOI


Here is the answer for East Herts DC accounts in credit information is:-


Number of Accounts

Total Amount £  (in credit)











If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

For re-use of information and conditions on the use of personal data  please see

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane

Telephone 0303 123 1113


It is important that you include the above FOI reference number on all correspondence related to this request.


Thank you for your request.