FOI Disclosure Log

Customer Request Details

20 October 2021

How many missed bin collections did the council experience in the past financial year (2020 to 2021).

 

How many missed bin collections complaints has the council received in the past financial year? (2020-2021).

 

Is the bin collection company council or a private company?

 



East Herts Council Response

04 November 2021

Thank you for your request for information, this has now been processed and the information that we hold is enclosed.

  1. How many missed bin collections did the council experience in the past financial year (2020 to 2021).

2273 domestic missed bins FY 20/21

 

  1. How many missed bin collections complaints has the council received in the past financial year? (2020-2021).

7 complaints actioned by Contract Officers FY20-21.

 

  1. Is the bin collection company council or a private company?

Private

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

For re-use of information and conditions on the use of personal data  please see

https://www.eastherts.gov.uk/about-east-herts-0/information-requests/re-use-council-information

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone 0303 123 1113

https://ico.org.uk/

 

It is important that you include the above FOI reference number on all correspondence related to this request.

 

Thank you for your request.