FOI Disclosure Log

Customer Request Details

20 October 2021

I am writing to request information under the Freedom of Information Act 2000.  In order to help you with this request, I am outlining my query as specifically as possible.

Please can you provide me with the following information with regards to Garden Waste Collection:-

 

1. The Head/Manager of Garden Waste Collection, their contact details including their job title, email address and telephone number.

2. How many subscriptions the council currently has on their system?

3. How much do you charge for this service?

4. The duration of the service, i.e. weekly, fortnightly, how weeks/ months of the year do you operate?

5. How does the council receive Garden Waste applications?  Online or paper format?

6. What software platform do you use to manage your customers applications, i.e. .GOV.UK, Idox, Civica?

7.  If you use a software platform, how long is the contract for and what is the value of the contract?

8. Who is your payment platform provider? i.e Worldpay.

9. Does your current system allow automated payments?

10. Is your payment platform integrated with your Garden Waste system to allow automated payments?

11. Are you planning to increase/ expand the current Garden Waste service?

12. How many members of staff do you have managing Garden Waste applications?



East Herts Council Response

04 November 2021

Thank you for your request for information, this has now been processed and the information that we hold is enclosed.

Please can you provide me with the following information with regards to Garden Waste Collection:-

 

  1. The Head/Manager of Garden Waste Collection, their contact details including their job title, email address and telephone number.

Shared waste service, [email protected] 01279 655261

 

  1. How many subscriptions the council currently has on their system?

As of 22/10/2021 – 32626

 

  1. How much do you charge for this service?

Subscriptions cost £49 for 12 months

 

  1. The duration of the service, i.e. weekly, fortnightly, how weeks/ months of the year do you operate?

Fortnightly for 12 months between April and March

 

  1. How does the council receive Garden Waste applications?  Online or paper format?

The majority are online however some phone payments are accepted.

 

  1. What software platform do you use to manage your customers applications, i.e. .GOV.UK, Idox, Civica?

We use a bespoke package created by Digital Peanut

 

  1. If you use a software platform, how long is the contract for and what is the value of the contract?

This is part of our Waste and recycling collection contract and is in place until May 2025

 

  1. Who is your payment platform provider? i.e Worldpay.

Package via Digital Peanut using Barclay Card- interbacs

 

  1. Does your current system allow automated payments?

I am not sure what this means but residents are able to self serve and we have a Direct Debit option

 

  1. Is your payment platform integrated with your Garden Waste system to allow automated payments?

Direct Debit are now an option of residents

 

  1. Are you planning to increase/ expand the current Garden Waste service?

This is subject to review each year.

 

  1. How many members of staff do you have managing Garden Waste applications?

This varies throughout the year and the admin falls to the client team and the contractor.

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

For re-use of information and conditions on the use of personal data  please see

https://www.eastherts.gov.uk/about-east-herts-0/information-requests/re-use-council-information

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone 0303 123 1113

https://ico.org.uk/

 

It is important that you include the above FOI reference number on all correspondence related to this request.

 

Thank you for your request.