FOI Disclosure Log

Customer Request Details

27 October 2021

1. What is the total number of formal complaints registered with your council for antisocial behaviour in the years since 2010? Please provide a breakdown of the type of incidents registered.

2. How many of the formal complaints noted above did your council actively go on to investigate? Please provide a breakdown of the type of incidents investigated.

3. Of all incidents investigated, in how many instances was further action taken? Please provide a breakdown of the type of incidents for which action was taken.

4. How many community trigger case review applications have been received by your council since the introduction of community triggers? 

5. How many of such case review applications have been actioned, in the years since the introduction of community triggers?

6. Is there an average cost for carrying out a community trigger case review? 



East Herts Council Response

18 November 2021

Further to your request for Information it is not possible to provide all the information you requested.

In accordance with the Freedom of Information Act 2000 this document acts as a notification of the Information that can be released and also under Section 17 of the Act a Refusal Notice to that Information that cannot be released.

With regards to questions 1-3, we believe that it would take in excess of 18 hours to extract this information. The reasons for this is that we would have to do a data trawl through an Excel sheet, get access to an archived database and then trawl this, as well as a data trawl on our current system. This would only account for direct complaints to the council, not the ones that are submitted to the Council through partnership organisations such as Housing providers and Police. To extract this data would require going through historic emails and contacting partner agencies to do the same. To add to this, some of the data going back to 2010 will no longer be held as it had the retention period of 7 years.

 

With regards to questions 4 - 6:

4. How many community trigger case review applications have been received by your council since the introduction of community triggers? 

A total of eight Community Trigger application forms have been submitted since 2014.

5. How many of such case review applications have been actioned, in the years since the introduction of community triggers?

A total of six have led to case reviews as per the agreed process.  The remaining two did not supply sufficient information to ascertain if they met the criteria and did not supply additional information when asked.

6. Is there an average cost for carrying out a community trigger case review? 

There is not an average cost as each Trigger will involve different agencies, and the nature of the Trigger will vary.  The process for the Community Trigger sits within the Community Safety Partnership and is therefore absorbed by the workload of the relevant officers and partner agencies

 

 

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

Further Information and Guidance can be obtained from the Information Commissioner at:

Telephone: 0303 123 1113 

www.information commissioner.gov.uk

It is important that you include the above FOI reference number on all correspondence related to this request.

 

Thank you for your request.