FOI Disclosure Log

Customer Request Details

03 December 2021

Please can you provide the following data for an FOI request for your local authority: 

  • The number of complaints relating to mouldy/damp rented homes received in each of the past five calendar years including this year so far. 
  • The number of claims relating to mouldy/damp rented homes received in each of the past five calendar years including this year so far. 
  • The number of these claims which were successful each year
  • Total amount paid out on claims relating to mouldy/damp rented homes in each of the past five calendar years including this year so far
  • The proportion of these claims received directly from tenants and the proportion which came through a third party of claims firm. 


East Herts Council Response

03 December 2021

Thank you for your request for information, this has now been processed and the information that we hold is enclosed.

The council has had no housing stock since the transfer to housing associations over 10 years ago so we have no responses to make in this instance

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

For re-use of information and conditions on the use of personal data  please see

https://www.eastherts.gov.uk/about-east-herts-0/information-requests/re-use-council-information

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone 0303 123 1113

https://ico.org.uk/

 

It is important that you include the above FOI reference number on all correspondence related to this request.

 

Thank you for your request.