FOI Disclosure Log

Customer Request Details

04 January 2022

Under a freedom of information request for the financial years 2019,2020 & 2021 to date could you please provide the costs incurred to your local authority to reprocess applications for housing & council benefit support caused by details of persons in receipt of a military pension under the Armed Forces Pension Scheme not being available in April at the start of the tax year caused by Equinity Paymaster?


East Herts Council Response

01 February 2022

Thank you for your request for information, this has now been processed and the information that we hold is enclosed.

Over the time period given there has been zero cost to the council. We assess automatically as part of the year end process and amend if required as part of an in claim review, as part of our normal processing routines.


If you are unsatisfied with the way the Council has handled your request please let us know in the first instance so that an internal review can be carried out. Additionally,  If you have any queries about the processing of your request please do not hesitate to contact me.

For re-use of information and conditions on the use of personal data  please see

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane

Telephone 0303 123 1113


It is important that you include the above FOI reference number on all correspondence related to this request.


Thank you for your request.