FOI Disclosure Log

Customer Request Details

25 January 2022

I am writing to you under the Freedom of Information Act 2000 to request the following information from your authority. Please may you provide me with information on how your authority reports on its performance. Please provide written responses below each of the questions listed below (definitions have also been included below the questions):


1.     How do you report performance to residents?


2.     Do you have a Performance Management Handbook*?


3.     What budget do you have allocated towards your performance management* initiatives per annum?


4.     How many hours are spent on performance management* reporting each month?


5.     Which applications or systems do you use to manage Performance Management*?


6.     Do you report departmental performance separately or in a different way?


7.     Do you benchmark or baseline your authority’s performance with other similar authorities?


8.     Can you evidence improvements to your services based on historical performance management* reporting?



Performance management*: Performance Management is about the practical ways that a council can improve what it does and, more importantly, what it delivers, in terms of good quality services that meet the needs of local people. Performance management is acting in response to actual performance to make outcomes for users and the public better than they would otherwise be.


Performance Management Handbook*: A Performance Management Handbook sets out what a council does to; plan activity, monitor, report and improve performance, in relation to the services they deliver, and linked to the aims and objectives of the corporate plan.

East Herts Council Response

28 January 2022

Thank you for your request for information, this has now been processed and the information that we hold is enclosed.

Q1 – Report went to the November Overview & Scrutiny  Committee with the 6 monthly performance report. Available on the website

Q2 no

Q3 All budgets are published here:

Q4 We do not record hours spent on PM per month It is estimated that compiling reports is around 7 hours a week  (although PM issues is wider than reporting but we are unable to provide an estimate beyond this)

Q5 We use pentana software, the annual cost of the software is £8,500

Q6 & 7 – no

Q8: all improvements detailed in the reports to Overview & Scrutiny


it should be noted that the council do not respond to unsolicited offers of goods or services


If you are unsatisfied with the way the Council has handled your request please let us know in the first instance so that an internal review can be carried out. Additionally,  If you have any queries about the processing of your request please do not hesitate to contact me.

For re-use of information and conditions on the use of personal data  please see

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane

Telephone 0303 123 1113


It is important that you include the above FOI reference number on all correspondence related to this request.


Thank you for your request.