FOI Disclosure Log

Customer Request Details

08 February 2022

I am carrying out some research work regarding Direct Payments in Social Care (adults and childrens) in England and Wales.  Can I please request that you supply the information to the questions below on behalf of your local authority for both Adults and Childrens Direct Payment services.

 

  1. How many adults receiving support have a direct payment within your local authority ? 

 

  1. How many children do you support that have a direct payment within your local authority ?

 

  1. How many of your direct payment recipients require extra support with the administration of their direct payments? 

 

     4a. Do you provide or commission a service that manages or supports your direct payment users with the administration of their direct payment, doing such tasks as Paying invoices for care or returning documents to the local authority on behalf of the direct payment user ? 

 

     4b.  Who is this provider of this service within your local authority?  

 

     4c.   Please provide the specification for the contract that is currently in place for this service or outline what the main duties of the service provider are? 

 

     4d.  What is the annual cost of the service currently on place? 

 

     4e.  When does your contract with your current provider end?

 

     5a.  Do you provide or commission a service to provide information and signposting  support for your direct payment users?

 

     5b.  Who is this provider of this service within your local authority ? 

 

     5c.  Please provide the specification for the contract that is currently in place for this service or outline what the main duties of the service provider are? 

 

    5d.  What is the annual cost of the service currently on place? 

 

    5e.  When does your contract with your current provider end?

 

    6.  How many of your direct payment recipients make an assessed financial contribution to their direct payment?

 

    7.  Please provide the title, name and contact information for the officer responsible for commissioning these services within your local authority 

 

   8.  Please provide the title and the name of the offer in charge of quality assuring these services mentioned in this FOI 

 

   9.   What is the percentage of direct payments within your authority that continue beyond two years and have had both the six week review and at least one annual reconciliation of the direct payment account ? 

 

   10.   How many cases of fraud or misuse have you identified within the last 2 years ? 

 

   11.  Do you process your direct payments in house or do you have someone that provides this service for you?

 

  12.  What systems do you offer direct payments service users for payroll?  Are they inhouse or an external provider, please name the provider if external.

 

  13.  Is the processing of your direct payments done inhouse or is this a task provided by an external service provider?  



East Herts Council Response

08 February 2022

Freedom of Information Act –  Information Request –

Further to your Freedom of Information request regarding:Social care

This is a function carried out by Hertfordshire County Council therefore your request should be sent to [email protected]

If you have any queries or complaint about the processing of your request please do not hesitate to contact me.

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire

Telephone 0303 123 1113 

https://ico.org.uk/

It is important that you include the above FOI reference number on all correspondence related to this request.

I apologise that your request cannot be met and should you have any further queries or information needs in the future then please contact me.

 

It is important that you include the above FOI reference number on all correspondence related to this request.

Thank you for your request.