FOI Disclosure Log

Customer Request Details

09 February 2022

have you got a Collection calendar yet, also what happens about payment for brown bin



East Herts Council Response

10 February 2022

Thank you for your request for information, this has now been processed and the information that we hold is enclosed.

Regarding payments for brown bin garden waste

If you have not already created an account you can go to https://easthertsgardenwaste.co.uk/ and set one up. We will need your email address and your home address 

Once you have an account set up and are logged in here: https://easthertsgardenwaste.co.uk/my-account/

You will then be able to select a method to pay for your brown bin subscription

If you have previously set up a payment via direct debit and have not cancelled this payment your subscription should renew

If you previously paid by card you will need to select credit/debit card and make the payment there

Should there be any issues please call our offices on 01279655261 and ask for waste services

 

Regarding bin collection dates

Calendars have been made available here: https://www.eastherts.gov.uk/bins-waste-and-recycling/find-your-bin-collection-day

There are also links on that page to find collection days regarding which bin is collected.

For the address  you have provided the following dates are shown

Garden waste and Recycling are collected on 15/2/22 and 1/3/22

Refuses is collected on 22/2/22 and 8/3/22

The Week 2 Calendar that can be found here: https://cdn-eastherts.onwebcurl.com/s3fs-public/2022-02/East%20Herts%20Waste%20collections%202022_Branded_Landscape_B.pdf

Should be correct for your address

Please note that we are no longer providing hard copies of this information

 

If you are unsatisfied with the way the Council has handled your request please let us know in the first instance so that an internal review can be carried out. Additionally,  If you have any queries about the processing of your request please do not hesitate to contact me.

For re-use of information and conditions on the use of personal data  please see

https://www.eastherts.gov.uk/about-east-herts-0/information-requests/re-use-council-information

Alternatively for more information on the Freedom of Information Act contact the Information Commissioner at:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone 0303 123 1113

https://ico.org.uk/

 

It is important that you include the above FOI reference number on all correspondence related to this request.

 

Thank you for your request.